Your use of Our Site, Our App and the Services is subject to these terms and conditions together with any
additional terms and policies referred to in them (“Our Terms”).
Thank you for choosing Delo Services, a great place to book a professional service in your home, hotel or
These terms and conditions of service together with any terms and policies referred to in them (Our
Terms) constitute a legally binding agreement between you and Delo Services Private Limited (“Delo
Services”, “we”, “us” or “our”). Delo Services is a
private limited company registered in India with company No. U74999DL2019PTC351555. whose registered office is
located at the following address: D-64 F/F No. 1 Abul
Fazal Enclave, Part - 1 Jamia Nagar, New Delhi, South Delhi - 110025 Corporate Office : D-96 Birkhe Ram Complex
Opp. Community Center Munirka South West Delhi - 110067 Delo Services's GST registration number is 07AAHCD3004F1Z6.
USE OF OUR SITE AND OUR APP
Our Terms govern your use of our website (“Our Site”) and also our App (“Our
App”) and the Services. By using Our Site, Our App or the Services, you agree to comply with Our
Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking
through Delo Services for any Professional Service
In order to provide the Services, we may collect personal data from you. Before making a booking
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require Delo
Services to give you certain key information for there to be a legally binding contract between you and us. This
information is set out below and is also linked in the email which we will send to you to confirm any booking
you make through us with an Independent professional.
You confirm that you are of legal age to access and use Our Site, Our App and / or the Services and are of
legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 18.
Our Terms apply to individuals only; for any corporate bookings , please contact us at [email protected] or on +918448448638
Delo Services provides a booking (the Services). The Services allow you
to book a range of Professional services (Professional Services) that are performed in each and
every case by independent self-employed professionals (Independent Professionals). In providing the Services, Delo Services acts as the agent of the
Independent professionals. Delo Services has no responsibility for any Professional Services
which you book through us: we are simply involved with the booking
The Services we offer allow you to search through Our Site and booked Professional Services
from a number of Independent professionals. In enabling you to booked Professional Services
through Our Site, we are acting as the commercial agent of those Independent professionals .
As part of the Services, we also provide some ancillary services such as assisting with customer
service issues (again in our capacity as agent for the Independent professionals).
However, as stated above, the contract for the booked of the Professional Services is
between you and the Independent professional. This means that it is the Independent
professional who is legally responsible for providing the Professional Service to you.
However, Delo Services remains responsible in respect of its obligations to you in accordance
with Our Terms which shall be legally binding. If you have any questions, complaints or requests for refunds, we
can be contacted directly at [email protected] or on +918448448638.Delo Services will remain the point of contact for you for customer
Delo Services shall, if requested, provide intermediary services between you and an Independent professional
in connection with customer service .
AGREEMENTS FOR PROFESSIONAL SERVICES
When booked through us, the Professional Service you receive will be subject to the Independent
professional's terms and conditions (Independent professional's Terms). You will be
provided with and asked to confirm your acceptance of the Independent professional's Terms when making a
booking through us. Delo Services is not a party to the Independent professional's Terms: these terms will
solely be between you and the Independent professional who provides you with your Professional Service.
BOOKING PROFESSIONAL SERVICES
You can make a booking through Our Site or through Our App by choosing an Independent professional.
You may only make a booking up to four days in advance.
Your payment details will be requested at the time of booking and payment will be collected when you make a
We are appointed by Independent professionals to conclude bookings on their behalf as their commercial agent.
Once your booking is accepted by us on behalf of the and the Independent professional, you will receive
confirmation of your appointment from us by sms.
By making a booking, you are responsible for:
Full payment of the applicable services;
Ensuring the Independent professional has access to your Designated Premises which must, in all cases,
represent a suitable space in which the Professional Service can be performed, with all appropriate facilities
(including adequate lighting and heating); and
Ensuring the health and safety of the Independent professional whilst at your Designated Premises.
Your order will be fulfilled by the delivery date set out in the Booking Confirmation
All services charges are payable through Our Site, Our App . We
collect or arrange collection of payment of services charges on behalf of the Independent professional.
In each case, our receipt of your payment as agent for the Retailer or
Independent professional discharges your debt to that Retailer or Independent professional for the amount paid.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the
Professional Service is secure by using an encrypted secure payment mechanism. However, in
the absence of negligence on the part of Delo Services, we will not be legally responsible to you for any loss
that you may suffer if a third party gains unauthorised access to any information that you may give us at any
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need
to use extra security steps via Verified by Visa where applicable.
By making a booking you agree to provide complete, correct and true information including without
limitation billing and payment information.
All charges are inclusive of GST.
The price of Professional Services (each a “Services Charge”) varies according to the type and duration of the Professional Service you
Full details of Services Charges are set out in Our Site and
Our App. Services Charges are liable to change at any time, but changes will not affect any booking which you
have already made.
In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate
information at the time of booking. Failure to provide complete and accurate information may result
in a rejection of your booking request, cancellation of your booking, an inability of the booked Independent
professional to provide the Professional Service as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation or Order
CANCELLATIONS AND REFUNDS
You acknowledge that you do not have any statutory right to cancel a booking made for a Professional Service.
However, you have a contractual entitlement to cancel any booking you have made with an Independent professional
through us in the following circumstances and on the described terms.
Subject to the cancellation being a Late or Very Late Cancellation , if you change your
mind about your booking prior to the agreed appointment start time in that booking (“Appointment
Time”) then the Independent professional will be willing to treat your booking as cancelled (without
requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee)
if you cancel your booking via Our Site or Our App or via the telephone booking service (on +918448448638;):
Delo Services ACTS ONLY AS AN INTRODUCER
The Services enable those seeking Professional Services to book appointments with Independent professionals
seeking to provide such Professional Services. Whilst Delo Services assesses Independent professionals who wish
to provide Professional Services, we do not guarantee or warrant, and make no representations regarding the
reliability, quality or suitability of Independent professionals. This is entirely a matter for you.
Accordingly, you acknowledge and agree that Delo Services does not have any obligation to conduct any background
checks on any Independent professional and have no obligation in respect of any service they may provide.
When interacting with any Independent professional you should exercise caution and common sense to protect your
personal safety, details and property, just as you would when interacting with other persons who are unknown to
PROMO CODES AND REFERRALS
We may from time to time create and offer promotional codes and referral codes (together
“Codes”) that can be redeemed against booking of Professional Services. Codes
will only be valid for a period of time stated on or with them.
Codes do not have any cash value. Codes may:
(1) only be used for personal and non-commercial purposes. You can share your unique code with your personal
connections via social media where you are the primary content owner. Codes may not be duplicated, sold,
transferred, distributed or made available to others online (including through public sites such as coupon
sites) or by other means;
(2) not be promoted in any way including via a search engine;
(3) not be exchanged for cash;
(4) only be used once and only one Code may be used per person; and
(5) may be subject to specific terms which will be made available by us including but not limited to expiration
/ use by date as stated on the promotion, and must only be used in accordance with those terms.
Discounts cannot be used in conjunction with any other offers or discounts.
The Services are for your personal and non-commercial use and must only be used for the purposes of inquiring
about or making bookings for Professional Services as expressly described above.
You must not use Our Site, Our App or the Services to do any of the following (each of which is strictly
Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks,
sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;
Restrict or inhibit any other user from using and enjoying the Services;
Infringe the privacy rights, property rights, or other civil rights of any person;
Harass, abuse, threaten or otherwise infringe or violate the rights of Independent professionals, Delo
Services (including its employees and personnel) or others;
Harvest, data-mine or otherwise collect information about others, including email addresses, without their
Use technology or other means to access our computer network, unauthorised content or non-public spaces;
Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or
otherwise or limit the Services, Our Site or Our App's functionality, or damage, disable or otherwise
impair our servers or networks or attempt to do the same; or
Engage in or encourage others to engage in criminal or unlawful conduct or breach Our Terms including misuse
of the Services for unlawful or unauthorised purposes.
You agree not to breach Our Terms in any way which may result in, among other things, termination or suspension
of your access to the Services.
Delo Services, the Delo Services logo, brand and all other intellectual property rights, trademarks, service
marks, graphics and logos used in connection with the Site, App or the Services (whether registered or
unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law.
Nothing in Our Terms grants you any rights in the Site, App or Services or the content within the same. All
rights are reserved.
As noted above, we introduce individuals seeking Professional Services to Independent professionals seeking to
provide such Professional Services. We are not liable or responsible for the fulfilment of any booking or the
performance of the Independent professional. You acknowledge and agree that we are not responsible for
addressing any claims you have as regards any Independent professional or any Professional Services, however we
do try to assist by providing the intermediary services around resolving disputes and complaints as mentioned
OUR SERVICES ARE FOR GENERAL INFORMATION ONLY
Content on Our Site and Our App which is made available as part of the Services is provided for your general
information purposes only. Nothing contained on Our Site, Our App or communicated any other way as part of the
Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health
care provider nor do we provide medical advice or medical treatment. References in Our Site, Our App and
elsewhere to “treatment” and “therapy” or any similar terms do not refer to medical treatment or medical
therapy. The information presented on Our Site, Our App and otherwise as part of the Services is not intended to
diagnose health problems or to take the place of professional medical care. Should you have a medical issue you
should always consult with a qualified medical professional.
WE CANNOT GUARANTEE OUR SITE, OUR APP OR THE SERVICES
We make no warranty or guarantee that Our Site, Our App or any other aspect of the Services is suitable for
your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee
of particular results or outcomes by use of Our Site, Our App or any other aspect of the Services.
Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or
limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury
caused by the negligence of Delo Services, fraud or fraudulent misrepresentation by Delo Services, or any matter
which it would be illegal or unlawful for Delo Services to exclude or limit, or to attempt or purport to exclude
or limit, its liability.
We are not liable or responsible for any errors in or failure to provide the Services due to your error or
failure to provide accurate and complete information.
Whilst we make every effort to ensure that the Services are available, we do not represent, warrant or
guarantee in any way the continued availability at all times or the uninterrupted use by you of the Services. We
reserve the right to suspend or cease the operation of all or part of the Services from time to time at our sole
Use of Our Site, Our App and the Services is on an “as-is” and “as available” basis. To the maximum extent
permitted at law in no event shall we be liable for any direct, indirect, punitive, incidental, special,
consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of
data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way
connected with the use or performance of the site or services, or with the delay or inability to use the site or
services, or with the provision of or failure to provide the site or services.
You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries,
losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to
reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the
Services and otherwise from your violation of Our Terms.
MODIFICATION AND TERMINATION
We may modify Our Terms or terminate use of the Services at any time by giving notice to you. If you do not
agree to any changes, you must stop using the Services. We may also change, suspend, terminate or discontinue
any aspect of the Services including availability of certain features at any time for any reason.
If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be
The Web Site does not facilitate the purchase of pharmaceutical products, and only advertises
and/or showcases the pharmaceutical products posted by Users(s). User(s) involved in the purchase
and supply of pharmaceutical products hereby agree to abide by and be compliant of any applicable
laws, rules, regulations, notifications or orders issued by the Government of India or any of its
agencies from time to time in this regard including but not limited to Drugs and Cosmetics Act, 1940,
Drugs and Cosmetics Rules, 1945 ("Drug Rules"), Drugs and Magic Remedies (Objectionable
Advertisements) Act, 1954 ("Drug and Magic Remedies Act").
Delo Services Pvt. Ltd. shall not be responsible for any information, content or material in respect of
or related to any pharmaceutical product posted, provided or displayed by User(s) on the Web Site.
Accordingly, the User posting the content shall ensure that the content so posted does not violate
any statue in the rules made there under including the Act(s) as referred above, so that no
consequences of any nature could be attributed to Delo Services Pvt. Ltd. in any manner
Users(s) hereby undertake that they shall solely be responsible and shall bear all the liabilities in
respect of selling prescription medicines and/or drugs mentioned in any of the Schedules of the Drug
Rules without a prescription issued by a registered medical practitioner and in accordance with the
conditions laid down in such rules. In the event of breach of such condition, Delo services pvt. ltd.
shall not be liable and responsible in any manner whatsoever.
Users(s) undertake and agree to indentify and hold harmless Delo Services Pvt. Ltd. and/or any of its
affiliates, directors, officers, employees or representatives from and against any and all losses,
liabilities, damages, claims, costs and expenses (including attorney’s fees and expenses, any third
party claims), which Delo Services Pvt. Ltd. may incur or suffer as a result of or in connection with
any illegal sales of drugs and/or medicines.
Delo Services Pvt. Ltd. does not offer any guarantees or warranties on the medicinal products or
services displayed or listed on the Web Site & App and is not liable for any relevant transaction
between the User(s), including transactions involving sale of any medicine(s) restricted and/or
banned for sale by any governmental or any other regulatory authorities.
COPYRIGHT AND TRADEMARKS
Delo Services Pvt. Ltd. clear copyright policy in relation to any Content alleged to infringe
the copyright of a third party. As part of Delo Services Pvt. Ltd. IPR policy, Delo Services
Pvt. Ltd. will terminate your access to website & App if you have been determined to be a
infringer. In the event of any kinds of IPRs infringement, Delo Services Pvt. Ltd .reserves its
right to terminate your right to access to Delo Services Pvt. Ltd.
Copyright and all intellectual property rights in all Materials on Delo Services Pvt Ltd.
(including but not limited to text, audio, video, music, or images, or technology, the look and
feel), trademarks and logos appearing on website & App are the property of Delo Services
Pvt. Ltd. and respective contents owner and are owned and controlled by them. You must not
copy, reproduce, republish, upload, post, transmit or distribute such material in any way,
including by e-mail or other electronic means and whether directly or indirectly and you must
not assist any other person to do so. Without the prior written consent of the owner,
modification of the Materials, use of the Materials on any other web site or networked
computer environment or use of the Materials for any purpose other than personal, non-
commercial use is a violation of the copyrights, trademarks and other proprietary rights, and
is prohibited. Any use for which you receive any remuneration, whether in money or
otherwise, is a commercial use for the purposes of this clause. You agree not to use any
framing techniques to enclose any trademark or logo or other proprietary information of
Company or remove, conceal or obliterate any copyright or other proprietary notice or any
credit-line or date-line on other mark or source identifier included on the Site, including
without limitation, the size, colour, location or style of all proprietary marks. Any
infringement shall be vigorously defended and pursued to the fullest extent permitted by law.
Delo Service Pvt. Ltd. assumes no liability or guarantee to the accuracy, completeness or actuality
of Ratings given to any Business Entities. The Ratings as given on the website & App would hold good
as per the User review and User experience at the relevant point of time. Such Ratings are solely the
statements of opinion of each User as of the date they are expressed. No such rating by way of
number of stars displayed on the Delo Services Pvt. Ltd. website is to be deemed as
recommendation to place an order or purchase a Product or avail any Service of any Vendor listed
with Delo Services Pvt. Ltd. has no obligation to update any information. Delo Services Pvt. Ltd. does
not act as a rating agency for recommending any Product or Service of the Vendor who listed with
Delo Services Pvt. Ltd. is not obliged to ensure which User post review or express their User
experience with respect to the Product or Service of any Vendor listed or who are availing the
Services & product of Delo Services Pvt. Ltd .