Your use of Our Site, Our App and the Services is subject to these terms and conditions together with any additional terms and policies referred to in them (“Our Terms”).



Introduction

Thank you for choosing Delo Services, a great place to book a professional service in your home, hotel or office.

These terms and conditions of service together with any terms and policies referred to in them (Our Terms) constitute a legally binding agreement between you and Delo Services Private Limited (“Delo Services”, “we”, “us” or “our”). Delo Services is a private limited company registered in India with company No. U74999DL2019PTC351555. whose registered office is located at the following address: D-64 F/F No. 1 Abul Fazal Enclave, Part - 1 Jamia Nagar, New Delhi, South Delhi - 110025 Corporate Office : D-96 Birkhe Ram Complex Opp. Community Center Munirka South West Delhi - 110067 Delo Services's GST registration number is 07AAHCD3004F1Z6.



USE OF OUR SITE AND OUR APP

Our Terms govern your use of our website (“Our Site”) and also our App (“Our App”) and the Services. By using Our Site, Our App or the Services, you agree to comply with Our Terms.

Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Delo Services for any Professional Service


PERSONAL DATA

In order to provide the Services, we may collect personal data from you. Before making a booking through us, please read our privacy policy available here (Our Privacy Policy).


CONSUMER TERMS

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require Delo Services to give you certain key information for there to be a legally binding contract between you and us. This information is set out below and is also linked in the email which we will send to you to confirm any booking you make through us with an Independent professional.


ELIGIBLE USE

You confirm that you are of legal age to access and use Our Site, Our App and / or the Services and are of legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 18. Our Terms apply to individuals only; for any corporate bookings , please contact us at [email protected] or on +918448448638 .


OUR SERVICES

Delo Services provides a booking (the Services). The Services allow you to book a range of Professional services (Professional Services) that are performed in each and every case by independent self-employed professionals (Independent Professionals). In providing the Services, Delo Services acts as the agent of the Independent professionals. Delo Services has no responsibility for any Professional Services which you book through us: we are simply involved with the booking process.

The Services we offer allow you to search through Our Site and booked Professional Services from a number of Independent professionals. In enabling you to booked Professional Services through Our Site, we are acting as the commercial agent of those Independent professionals . As part of the Services, we also provide some ancillary services such as assisting with customer service issues (again in our capacity as agent for the Independent professionals).

However, as stated above, the contract for the booked of the Professional Services is between you and the Independent professional. This means that it is the Independent professional who is legally responsible for providing the Professional Service to you. However, Delo Services remains responsible in respect of its obligations to you in accordance with Our Terms which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly at [email protected] or on +918448448638.Delo Services will remain the point of contact for you for customer service questions.

Delo Services shall, if requested, provide intermediary services between you and an Independent professional in connection with customer service .


AGREEMENTS FOR PROFESSIONAL SERVICES

When booked through us, the Professional Service you receive will be subject to the Independent professional's terms and conditions (Independent professional's Terms). You will be provided with and asked to confirm your acceptance of the Independent professional's Terms when making a booking through us. Delo Services is not a party to the Independent professional's Terms: these terms will solely be between you and the Independent professional who provides you with your Professional Service.


BOOKING PROFESSIONAL SERVICES

You can make a booking through Our Site or through Our App by choosing an Independent professional.

You may only make a booking up to four days in advance.

Your payment details will be requested at the time of booking and payment will be collected when you make a booking.

We are appointed by Independent professionals to conclude bookings on their behalf as their commercial agent. Once your booking is accepted by us on behalf of the and the Independent professional, you will receive confirmation of your appointment from us by sms.

By making a booking, you are responsible for:


DELIVERY Services

Your order will be fulfilled by the delivery date set out in the Booking Confirmation


PAYMENT

All services charges are payable through Our Site, Our App . We collect or arrange collection of payment of services charges on behalf of the Independent professional. In each case, our receipt of your payment as agent for the Retailer or Independent professional discharges your debt to that Retailer or Independent professional for the amount paid.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Professional Service is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of Delo Services, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa where applicable.

By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.


PRICES

All charges are inclusive of GST.


PROFESSIONAL SERVICES

The price of Professional Services (each a “Services Charge”) varies according to the type and duration of the Professional Service you book .

Full details of Services Charges are set out in Our Site and Our App. Services Charges are liable to change at any time, but changes will not affect any booking which you have already made.


YOUR RESPONSIBILITIES

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking, an inability of the booked Independent professional to provide the Professional Service as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation or Order Confirmation.


CANCELLATIONS AND REFUNDS


PROFESSIONAL SERVICES

You acknowledge that you do not have any statutory right to cancel a booking made for a Professional Service. However, you have a contractual entitlement to cancel any booking you have made with an Independent professional through us in the following circumstances and on the described terms.

Subject to the cancellation being a Late or Very Late Cancellation , if you change your mind about your booking prior to the agreed appointment start time in that booking (“Appointment Time”) then the Independent professional will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee) if you cancel your booking via Our Site or Our App or via the telephone booking service (on +918448448638;):


Delo Services ACTS ONLY AS AN INTRODUCER

The Services enable those seeking Professional Services to book appointments with Independent professionals seeking to provide such Professional Services. Whilst Delo Services assesses Independent professionals who wish to provide Professional Services, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of Independent professionals. This is entirely a matter for you. Accordingly, you acknowledge and agree that Delo Services does not have any obligation to conduct any background checks on any Independent professional and have no obligation in respect of any service they may provide.

When interacting with any Independent professional you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.


PROMO CODES AND REFERRALS

We may from time to time create and offer promotional codes and referral codes (together “Codes”) that can be redeemed against booking of Professional Services. Codes will only be valid for a period of time stated on or with them.

Codes do not have any cash value. Codes may:

(1) only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means;

(2) not be promoted in any way including via a search engine;

(3) not be exchanged for cash;

(4) only be used once and only one Code may be used per person; and

(5) may be subject to specific terms which will be made available by us including but not limited to expiration / use by date as stated on the promotion, and must only be used in accordance with those terms.

Discounts cannot be used in conjunction with any other offers or discounts.


PROHIBITED USE

The Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Professional Services as expressly described above. You must not use Our Site, Our App or the Services to do any of the following (each of which is strictly prohibited):

You agree not to breach Our Terms in any way which may result in, among other things, termination or suspension of your access to the Services.


INTELLECTUAL PROPERTY

Delo Services, the Delo Services logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Site, App or the Services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in Our Terms grants you any rights in the Site, App or Services or the content within the same. All rights are reserved.


DISCLAIMER

As noted above, we introduce individuals seeking Professional Services to Independent professionals seeking to provide such Professional Services. We are not liable or responsible for the fulfilment of any booking or the performance of the Independent professional. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent professional or any Professional Services, however we do try to assist by providing the intermediary services around resolving disputes and complaints as mentioned above.


OUR SERVICES ARE FOR GENERAL INFORMATION ONLY

Content on Our Site and Our App which is made available as part of the Services is provided for your general information purposes only. Nothing contained on Our Site, Our App or communicated any other way as part of the Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. References in Our Site, Our App and elsewhere to “treatment” and “therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our Site, Our App and otherwise as part of the Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.


WE CANNOT GUARANTEE OUR SITE, OUR APP OR THE SERVICES

We make no warranty or guarantee that Our Site, Our App or any other aspect of the Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Site, Our App or any other aspect of the Services.

Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Delo Services, fraud or fraudulent misrepresentation by Delo Services, or any matter which it would be illegal or unlawful for Delo Services to exclude or limit, or to attempt or purport to exclude or limit, its liability.

We are not liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information.

Whilst we make every effort to ensure that the Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the Services. We reserve the right to suspend or cease the operation of all or part of the Services from time to time at our sole discretion.

Use of Our Site, Our App and the Services is on an “as-is” and “as available” basis. To the maximum extent permitted at law in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.


INDEMNITY

You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to the Services and otherwise from your violation of Our Terms.


MODIFICATION AND TERMINATION

We may modify Our Terms or terminate use of the Services at any time by giving notice to you. If you do not agree to any changes, you must stop using the Services. We may also change, suspend, terminate or discontinue any aspect of the Services including availability of certain features at any time for any reason.


SEVERABILITY

If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

Please email [email protected] for any other enquiries.


PHARMACEUTICAL PRODUCT/SERVICE POLICIES

The Web Site does not facilitate the purchase of pharmaceutical products, and only advertises and/or showcases the pharmaceutical products posted by Users(s). User(s) involved in the purchase and supply of pharmaceutical products hereby agree to abide by and be compliant of any applicable laws, rules, regulations, notifications or orders issued by the Government of India or any of its agencies from time to time in this regard including but not limited to Drugs and Cosmetics Act, 1940, Drugs and Cosmetics Rules, 1945 ("Drug Rules"), Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 ("Drug and Magic Remedies Act").

Delo Services Pvt. Ltd. shall not be responsible for any information, content or material in respect of or related to any pharmaceutical product posted, provided or displayed by User(s) on the Web Site. Accordingly, the User posting the content shall ensure that the content so posted does not violate any statue in the rules made there under including the Act(s) as referred above, so that no consequences of any nature could be attributed to Delo Services Pvt. Ltd. in any manner whatsoever.



Users(s) hereby undertake that they shall solely be responsible and shall bear all the liabilities in respect of selling prescription medicines and/or drugs mentioned in any of the Schedules of the Drug Rules without a prescription issued by a registered medical practitioner and in accordance with the conditions laid down in such rules. In the event of breach of such condition, Delo services pvt. ltd. shall not be liable and responsible in any manner whatsoever.


Users(s) undertake and agree to indentify and hold harmless Delo Services Pvt. Ltd. and/or any of its affiliates, directors, officers, employees or representatives from and against any and all losses, liabilities, damages, claims, costs and expenses (including attorney’s fees and expenses, any third party claims), which Delo Services Pvt. Ltd. may incur or suffer as a result of or in connection with any illegal sales of drugs and/or medicines.


Delo Services Pvt. Ltd. does not offer any guarantees or warranties on the medicinal products or services displayed or listed on the Web Site & App and is not liable for any relevant transaction between the User(s), including transactions involving sale of any medicine(s) restricted and/or banned for sale by any governmental or any other regulatory authorities.


COPYRIGHT AND TRADEMARKS

Delo Services Pvt. Ltd. clear copyright policy in relation to any Content alleged to infringe the copyright of a third party. As part of Delo Services Pvt. Ltd. IPR policy, Delo Services Pvt. Ltd. will terminate your access to website & App if you have been determined to be a infringer. In the event of any kinds of IPRs infringement, Delo Services Pvt. Ltd .reserves its right to terminate your right to access to Delo Services Pvt. Ltd.

Copyright and all intellectual property rights in all Materials on Delo Services Pvt Ltd. (including but not limited to text, audio, video, music, or images, or technology, the look and feel), trademarks and logos appearing on website & App are the property of Delo Services Pvt. Ltd. and respective contents owner and are owned and controlled by them. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the Materials, use of the Materials on any other web site or networked computer environment or use of the Materials for any purpose other than personal, non- commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Company or remove, conceal or obliterate any copyright or other proprietary notice or any credit-line or date-line on other mark or source identifier included on the Site, including without limitation, the size, colour, location or style of all proprietary marks. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.

Delo Service Pvt. Ltd. assumes no liability or guarantee to the accuracy, completeness or actuality of Ratings given to any Business Entities. The Ratings as given on the website & App would hold good as per the User review and User experience at the relevant point of time. Such Ratings are solely the statements of opinion of each User as of the date they are expressed. No such rating by way of number of stars displayed on the Delo Services Pvt. Ltd. website is to be deemed as recommendation to place an order or purchase a Product or avail any Service of any Vendor listed with Delo Services Pvt. Ltd. has no obligation to update any information. Delo Services Pvt. Ltd. does not act as a rating agency for recommending any Product or Service of the Vendor who listed with Delo Services Pvt. Ltd. is not obliged to ensure which User post review or express their User experience with respect to the Product or Service of any Vendor listed or who are availing the Services & product of Delo Services Pvt. Ltd .